Careers @ Bunchball
Come work with us.
We're building a team of "10x" people: people who can run fast, think creatively, and go deep in one area but contribute everywhere. You'll have lots of responsibility, interesting challenges, a significant impact, and you'll learn a lot. We've been thinking about game mechanics and building the Nitro platform for the last 3 years, and the market opportunity is NOW. This is your chance to be part of it, to join and contribute to the success of a winning team.
We're small, but successful. We have an incredibly talented team, drawn from places like Philips, IBM Research, Microsoft, Oracle, Yahoo, CMP Media and IDEO. Our customers (Comcast, Hasbro, NBC, Warner Bros., etc.) are serious companies, with serious business, who are deriving serious value from Nitro. And we take them very seriously.
We're located in the heart of Santana Row, a high-end shopping center in San Jose. Right above an Irish pub, and 30 seconds away from any cuisine you can imagine.
We offer competitive salary, equity and benefits. Send resumes, portfolios, links to blogs, websites, etc., to .
All positions are full-time and on-site in San Jose, CA.
Client Services Engineer
Game Designers have known for years how to incent and motivate Participation, and they do it through a process called Gamification. Bunchball’s Nitro platform brings the power of Gamification to the masses! Our customers run the gamut; from Fortune 500s to small start-ups. What do they have in common? For years, they’ve turned to Bunchball to help them increase engagement and participation with their Content, Communities and Brands. As a result, we’re growing rapidly and are adding experienced customer-facing individuals to our team. That’s where you come in.
As part of the Client Services Team, the Client Services Engineer will act as the main technical point of contact for Bunchball customers, and as the liaison between Bunchball’s Engineering and Client Services Team. Leveraging your web engineering background, you will translate UX design into tactical implementation plans for customers. This will involve varying degrees of Project Management during the set up, configuration and execution of those plans, and coordinating across multiple internal and external groups. You will identify and address any technical issues impacting customers both proactively and reactively, seeing issues through to resolution. You will also identify process inefficiencies and drive improvements.
Working alongside industry visionaries you will directly influence the direction of a product that is revolutionizing our space, has a clear and measurable value proposition, and that our customers love. We’re enjoying success and growth, and with big plans for our future, are adding only experienced multi-tasking self-starters to our already stellar Client Services Team.
Requirements
- Work closely with our product team and engineers to grow a deep understanding of our platform and product capabilities (think: Sponge).
- Partner closely with other Client Services Team members to drive customer satisfaction and additional business, while identifying key customer needs and working internally to provide solutions.
- Strong customer facing communication skills developed in early stage product environments
- Proactive problem solving and issue resolution, with prioritization synchronized to meet our business objectives
- Provide clear, concise translations of customer needs/feedback to internal groups
- Experience working in a matrixed or young organization where every day is “all hands on deck” and process is in development
- The ability to motivate and coordinate disparate internal groups toward a common goal (Bunchball and customer)
- Strong technical project management and time management skills
- Prompt follow-up, anticipation of customer issues and reliability is key
- Be adaptable as company and customer needs evolve
- IMPROVISE – the ability to be creative about using the tools at your disposal to provide excellent customer service and solutions
- Help our business grow by identifying solutions for our daily business challenges
Prior Experience
- BA/BS required, technical discipline strongly preferred
- 5-10 years collective experience with 4+ years in the online space
- 4+ years in one or more of the following: technology consulting, enterprise software implementation, or technology service/support
- Significant experience regularly communicating with customers, engendering respect and building rapport – candidates having built meaningful professional friendships with customers preferred.
Technical Skills
- High technical and logical intelligence – learn the comprehensive details of our unique software platform fast, and then understand how they can be applied; how the platform architecture drives customer-relevant solutions.
- Proficiency in:
- Web development
- Flash and ActionScript
- JavaScript
- HTML and CSS
- Server-side languages: Java, PHP, Perl, Ruby, Python, ASP
- Using third party Web APIs
Getting to know our customers is essential. Some domestic travel is required.
If you think you're the right person for this job, please send a resume, along with any links to previous work, blogs, etc., to .
Product Manager
Game Designers have known for years how to incent and motivate Participation, and they do it through a process called Gamification. Bunchball’s Nitro platform brings the power of Gamification to the masses! Our customers run the gamut; from Fortune 500s to small start-ups. What do they have in common? For years, they’ve turned to Bunchball to help them increase engagement and participation with their Content, Communities and Brands. As a result, we’re growing rapidly and are adding experienced customer-facing individuals to our team. That’s where you come in.
The Bunchball team is seeking a world-class Director of Product Management to be the unifying force behind Bunchball’s product strategy and execution. By combining feedback from sales, marketing, engineering, customers and prospects, the Director of Product Management will drive the strategic vision and lead the prioritization and execution of new features and products. This is a key role within the company, working directly with the company Founder and Chief Product Officer, and expectations are high. You’ll also be working with sales, marketing and support to ensure that our product addresses the market need and drives company growth and profitability.
Primary Job Responsibilities
- Create and manage the overall Product Management process at Bunchball
- Engage other functional organizations internally to synthesize ideas on the strategy, planning, and execution of next-generation products
- Gather and analyze feedback from sales, marketing, development and the market
- Lead our internal process to define the product strategy, roadmap and priorities
- Develop requirements documents and use cases for new product features
- Monitor the status of development projects supporting new features
- Conduct business-level verification and market testing of new features
- Become an expert on other products in the marketplace
- Be a go-to person and strategic leader within the company
Desired Experience and Expertise:
- Experience as a Product Manager for a software product (B2B or B2C)
- Experience in Virtual Goods, Ad Sales and Games
- Experience with agile development processes and monthly or weekly product release cycles
- Passion for web-based software products
- "Roll-up-your-sleeves" entrepreneurial, startup attitude
- Natural ability to relate to customers and prospects
- Ability to work with different people across a team effectively
- Bachelor's degree (MBA or other Master's preferred)
- Remarkable references
- Excellent communication skills, both oral and written, and a desire to teach and learn
If you think you're the right person for this job, please send a resume, along with any links to previous work, blogs, etc., to .
Sales Director (Los Angeles)
Game Designers have known for years how to incent and motivate Participation, and they do it through a process called Gamification. Bunchball’s Nitro platform brings the power of Gamification to the masses! Our customers run the gamut; from Fortune 500s to small start-ups. What do they have in common? For years, they’ve turned to Bunchball to help them increase engagement and participation with their Content, Communities and Brands. As a result, we’re growing rapidly and are adding experienced, dynamic and aggressive sales talent to our team. That’s where you come in.
We're looking for an aggressive Sales Director based in Southern California who has experience selling technology in a SaaS model to media companies, interactive agencies and brands. Customers include many major media companies and interactive agencies creating engaging campaigns through gaming mechanics for their brand customers. Experience selling solutions in the site-services space a plus (Omniture, Coremetrics, WebTrends, Pluck, Kickapps, PowerReviews, Aggregate Knowledge, etc.).
Major Duties and Responsibilities
- Responsible for achieving revenue quota, pipeline and forecast.
- Ability to generate high-level sales meetings, in addition to follow-up of pre-qualified leads.
- Focus on closing sales.
- Involve supporting staff with complex and large opportunities. Managing progress in such opportunities.
- Nurturing of major opportunities on a long term basis.
Qualifications/Necessary Skills:
- Attention to Detail - Able to be alert in a fast-paced environment; follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records.
- Business Acumen and interpret complex information; talk with customers or clients; listens well.
- Influence and Persuasion - Able to convince others in both positive and negative circumstances; use tact when expressing ideas or options; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
- Integrity - Able to be tactful, maintain confidences, and foster an ethical work environment.
- Teamwork - Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary', support group decisions, and solicit options from coworkers; display team spirit.
- Planning, Prioritizing & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
- Relationship Management - Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Other Requirements:
- 5+ years experience in sales account management
- Experience in enterprise sales with proven track record of achieving revenue quota.
- Experience selling a technical solution to IT, and business solutions to C-level audience.
- Knowledge of business organizational structures.
- Ability to foster team orientation with counterparts.
- Experience in company where sales training has been provided.
- Expertise with Salesforce.com is a must.
- Ability to speak articulately and credibly; communication skills which foster customer satisfaction.
- Bachelor's Degree required.
If you think you're the right person for this job, please send a resume to .
1.408.985.2034
